Career Coach Work Train

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The Career Coach will be responsible for supporting the retention and career advancement of workers trained and placed through Work Train’s jobseeker programs (e.g., Health Train). The Coach will support workers to mitigate challenges and barriers that otherwise prevent them from maintaining employment and/or advancing to better paying positions. Additionally, the Coach will assist workers in identifying their career goals and establishing a corresponding plan that includes appropriate targets for educational attainment and personal and professional development. Success in this position will require timely, respectful, and regular communication with workers, employers, Work Train colleagues and relevant community partners.


Duties and Responsibilities


  • Worker Engagement and Coaching (50%)
    • Engaging Work Train graduates to establish support that leads to improved job skills, workforce development, and retention:

▪         Identifying life barriers and developing strategies for mitigating those barriers, which would include referring workers to partner organizations to address critical challenges as needed (e.g. housing, childcare, financial empowerment support);

▪         Serving as a liaison between employers and workers to anticipate, address and help resolve challenges that might otherwise threaten job stability.

  • Providing support to workers to help them develop and pursue career advancement strategies:

▪         Engaging workers to ensure a deeper understanding of viable career pathways with their employers;

▪         Assessing and identifying necessary educational and professional development goals necessary for advancing within a preferred career path;

▪         Assisting workers in accessing resources necessary for pursuing education, training, language skills and other requisite elements to advance in their career-path or move into another career path with their employers.

  • Working in collaboration with training partner(s) to transition Work Train program participants into well-suited employment opportunities.


  • Employer Partner Engagement (35%)
    • Working with employers to build understanding of workplace culture and career opportunities, and how to best refine Work Train’s efforts;
    • Providing feedback to employers, as appropriate, based on data and experience.


  • Knowledge Management (10%)
    • Collecting quantitative and qualitative data (e.g., retention ratios, trends, success stories and common challenges) for program improvement, reporting, and communication materials.
    • Contributing to Work Train’s strategic planning, funding proposals and financial and donor reporting.


  • Other (5%)
    • Performing administrative, and other, tasks as needed.


Job Requirements and Qualifications


Candidates must demonstrate the following:

  • A commitment to the mission of CenterState CEO and the values of the Economic Inclusion division;
  • Experience working with socioeconomically diverse communities.
  • A collaborative, flexible “team-oriented” approach, in which s/he is motivated by the success of the organization as well as the accomplishments of her or his colleagues.
  • Ability to perform to a high standard while working independently offsite and to communicate effectively and efficiently back to the team.
  • Strong interpersonal skills and the ability to navigate ambiguity and different work and cultural styles with agility.


Candidates would ideally demonstrate the following:

  • Experience with providing client-centered case management, and/or counseling/coaching skills that respond to employee/client’s needs in real time;
  • Knowledge of and/or experience within the fields of workforce development, healthcare, vocational training, counseling and/or other relevant fields;
  • Experience working on collaborative projects involving diverse stakeholders.



  • Position start date is ASAP.
  • The position is full time with benefits.
  • Will be providing services to clients in multiple locations.
  • May be required to work nontraditional hours.


Application Instructions

  • Interested applicants should submit a résumé and cover letter to CenterState CEO’s Vice President of Human Resources, Nancy Premo:


CenterState CEO and Its Economic Inclusion Division

CenterState CEO is an independent and forward-thinking economic development strategist, business leadership organization and chamber of commerce, dedicated to the success of its members and the prosperity of the region. CenterState CEO’s work occurs across four major divisions: Business and Economic Development; Innovation and Entrepreneurship; Research Policy and Planning; and Economic Inclusion.


The Economic Inclusion (Inclusion) division at CenterState CEO, formed in 2015, is dedicated to creating thriving communities through increased prosperity for all Central New York residents. To do this work, the Inclusion team convenes and supports partnerships that bring together business and community leadership to address issues of poverty and economic disparity in the region. The work ultimately seeks to translate economic growth into economic opportunity, increased wealth, and improved quality of life within low-income communities.


The Inclusion team currently manages initiatives in the realms of Workforce Development, Small Business Development/Entrepreneurship; and Neighborhood Revitalization. Additional partnerships and initiatives are in the works. Beyond its programmatic work, Inclusion seeks to pursue systems changes and advocate for public policies that advance the goals of economic inclusion.


Work Train Initiative

Work Train is a community workforce initiative, fiscally sponsored by the United Way of Central New York and staffed by CenterState CEO’s Economic Inclusion Division. Work Train is guided by a Collaborative of leaders from philanthropy, business, government and the community. Work Train is dedicated to providing career opportunities for individuals who are unemployed and underemployed, while helping companies build stronger workforces. Work Train achieves these results not as a training provider, community-based organization, or a workforce agency. Rather, Work Train serves as a workforce intermediary and strategist – convening businesses, public organizations, and nonprofit entities to forge partnerships to deliver effective and non-duplicative workforce solutions.  Work Train has the flexibility to identify workforce challenges, use a design process to develop innovative strategies, and assemble the right teams that are necessary to execute them.