Healthcare Career Coach - Work Train

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The Healthcare Career Coach will be responsible for supporting the retention and career advancement of Healthcare workers trained and placed through “Health Train”, a healthcare job seeker program, sponsored by Work Train. This position will be exclusively dedicated to providing career coaching to workers placed within Loretto Health, per a direct collaboration between Loretto and Work Train. The Career Coach will be responsible for supporting workers to mitigate challenges and barriers that otherwise prevent them from maintaining employment and/or advancing to better paying positions. Additionally, the Career Coach will assist workers in identifying their career goals and establishing a corresponding plan that includes appropriate targets for educational attainment and personal and professional development. Success in this position will require consistent communication with workers, Loretto human resources (and other relevant staff), union representatives, and relevant community partners. Success will be defined by improved rates of retention and advancement among Loretto’s frontline workers.


Duties and Responsibilities


  • Worker Engagement and Coaching
    • Engaging Health Train graduates and external candidates at Loretto  to establish supports that lead to improved job skills, workforce development, c and retention:

▪         Identifying life barriers and developing strategies for mitigating those barriers, which would include referring workers to partner organizations (such as EAP programs, additional training, State or locally funded organizations) to address critical challenges as needed (e.g. housing, childcare, etc.);

▪         Linking workers to financial education counseling and other educational services as needed, including, but not limited, to Loretto car-buying program, EAP services, state agencies;

▪         Serving as a liaison between Loretto, SEIU, TUF fund and employee (when needed) to anticipate, address and help resolve challenges that might otherwise threaten job stability.

  • Engaging and providing training and education to employees to help them develop and pursue career advancement strategies:

▪         Engaging workers to ensure a deeper understanding of viable career pathways within Loretto;

▪         Assessing and identifying necessary educational and professional development goals necessary for advancing within a preferred career path;

▪         Assisting workers in accessing resources necessary for pursuing education, training, language skills and other requisite elements to advance in their career-path or move into another career path within the Loretto System.

  • Working in collaboration with training partner(s)(such as SEIU, TUF, SUNY EOC, etc.) to transition Health Train students into employment at Loretto.


  • ●       Employer Partner Engagement
    • Work with Loretto HR and other relevant staff to understand career opportunities to develop, maintain and refine plans for career promoting retention and career advancement;
    • Work with appropriate representatives  from SEIU 1199 United Healthcare Workers and the 1100 Training and Upgrade Fund (TUF) to determine how to best leverage union contract language, resources and ;
    • access appropriate educational resources and language skills training options for pursuing career advancement;
    • Participate in established Retention and Advancement committees, consisting of Work Train, Loretto, SEIU 1199 TUF reps to develop and refine strategies and resources;
    • Work with ACMG, and other financial organizations  and utilize Loretto’s EAP Financial courses to expand financial literacy and services (such as thecar buyer program, free diaper bank, extraordinary needs fund etc.) for Loretto workers;
    • Building relationships with state and local housing agencies, legal resources, educational programs (like BOCES, SUNY EOC, OCC etc.) and other organizations that provide useful resources and additional support for workers;
    • Assess language and academic needs (such as ESL) and refer employees to appropriate ESL and/or academic resources as needed;
    • Provide feedback to Loretto in developing more training programs and career pathways for incumbent workers.
    • Participate as a member of Loretto’s CareerStat Retention Team and as part of Loretto’s Spark Committee to help facilitate training efforts.


  • Knowledge Management
    • Collecting quantitative and qualitative data (such as retention ratios, turnover percentages, trending information for turnover reason codes; stay interview statistics etc.) for program improvement, reporting, and communication materials.
    • Contributing to CenterState CEO’s strategic planning process and helping to create funding proposals, financial and donor reporting, and creating an ROI for services.


  • Other
    • Performing administrative, and other, tasks as needed.


Job Requirements and Qualifications:

Candidates would ideally demonstrate the following:

  • A commitment to the mission of CenterState CEO and the values of the Economic Inclusion division;
  • An understanding and working knowledge of Loretto’s Mission, Vision and Values;
  • Knowledge of and/or experience within the fields of workforce development, healthcare, vocational training, social work, counseling and/or other relevant fields;
  • Experience managing organized, successful, collaborative projects involving diverse stakeholders with  multiple funders;
  • Minimum of 5 years’ experience working with impoverished, socioeconomically diverse communities, often with lower education levels;
  • Demonstrates a strong collaborative, flexible “team-oriented” approach, in which s/he is motivated by the success of the organization as well as the accomplishments of her or his colleagues.
  • Excellent oral and written communication skills as well as strong presentation and organizational skills.
  • Ability to perform to a high standard while working independently offsite and to communicate effectively and efficiently back to the team.
  • Strong interpersonal skills and the ability to navigate ambiguity and different work and cultural styles with agility.
  • Experience with providing client-centered case management, social work and/or counseling/coaching skills that respond to employee/client’s needs in real time
  • Demonstrate compassion, empathy, time management, problem solving skills, conflict resolution, and strong organizational skills.
  • Bi-lingual skills preferred (Spanish/English)
  • Previous social work, psychology, counseling, teaching or related experience 
  • Previous experience in supervision, mentoring or training strongly preferred
  • Professional demeanor with strong writing and assessment skills
  • Strong leadership, follow-through and time-management skills
  • Ability and availability to fluctuate working hours as needed including weekend and evening hours on occasion as necessary
  • Proficient with MS Office, Including Work and Excel and ability to learn new software



  • Position start date is ASAP.
  • The position is full time with benefits provided by CenterState CEO.
  • The Healthcare Career Coach will report directly to the Director of Work Train with a dotted-line reporting to Loretto’s Director of Training and Education or Director of Recruitment and Retention.
  • Will be providing services to clients in multiple locations.


Application Instructions

Interested applicants should submit a résumé and cover letter to CenterState CEO’s Vice President of Human Resources, Nancy Premo:



CenterState CEO and Its Economic Inclusion Division

CenterState CEO is an independent and forward-thinking economic development strategist, business leadership organization and chamber of commerce, dedicated to the success of its members and the prosperity of the region. CenterState CEO’s work occurs across four major divisions: Business and Economic Development; Innovation and Entrepreneurship; Research Policy and Planning; and Economic Inclusion.


The Economic Inclusion (Inclusion) division at CenterState CEO, formed in 2015, is dedicated to creating thriving communities through increased prosperity for all Central New York residents. To do this work, the Inclusion team convenes and supports partnerships that bring together business and community leadership to address issues of poverty and economic disparity in the region. The work ultimately seeks to translate economic growth into economic opportunity, increased wealth, and improved quality of life within low-income communities.


The Inclusion team currently manages initiatives in the realms of Workforce Development, Small Business Development/Entrepreneurship; and Neighborhood Revitalization. Additional partnerships and initiatives are in the works. Beyond its programmatic work, Inclusion seeks to pursue systems changes and advocate for public policies that advance the goals of economic inclusion.


Work Train Initiative

Work Train is a community workforce initiative, fiscally sponsored by the United Way of Central New York and staffed by CenterState CEO’s Economic Inclusion Division. Work Train is guided by a Collaborative of leaders from philanthropy, business, government and the community. Work Train is dedicated to providing career opportunities for individuals who are unemployed and underemployed, while helping companies build stronger workforces. Work Train achieves these results not as a training provider, community-based organization, or a workforce agency. Rather, Work Train serves as a workforce intermediary and strategist – convening businesses, public organizations, and nonprofit entities to forge partnerships to deliver effective and non-duplicative workforce solutions.  Work Train has the flexibility to identify workforce challenges, use a design process to develop innovative strategies, and assemble the right teams that are necessary to execute them.