Disney’s Approach to Quality Service presented by CenterState CEO

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Disney Institute is bringing its renowned professional development course, “Disney’s Approach to Quality Service,” to Syracuse!

Excellent service does not simply come from a friendly transaction or helpful technology—it is the result of truly understanding your customer’s expectations and putting the right guidelines and service standards in place to exceed them. When an organizational framework properly unites its people, place and processes by putting the customer at its core, exceptional service becomes possible across customer touch points. This creates greater intent to return and recommend, as well as a stronger competitive edge. With more than 90 years of world-renowned customer service, no one understands this better than Disney.

With a common purpose and quality standards, employees at the front line are empowered to perform because they are equipped with the right tools and clear service expectations. When team members’ behaviors are reinforced through positive feedback, they feel valued and appreciated and will make sure their customers do as well.

What You Will Learn:

  • Adapt time-tested Disney business insights to assess and improve your organization.
  • Determine how you can differentiate your service to become a provider of choice.
  • Design quality service standards to create a consistent service experience.
  • Use tools to gauge the needs, wants, stereotypes and emotions of your customers at an individual level.
  • Understand the processes necessary to develop a culture that consistently delivers exceptional service.
  • Recover effectively from a service failure and turn it into an opportunity to strengthen customer relationships.

 

WHAT:  “Disney’s Approach to Quality Service” hosted by CenterState CEO

WHEN:  September 19th from 9-5pm

WHERE:  Doubletree Hotel Syracuse

                  
CONTACT:  For more information regarding “Disney’s Approach to Quality Service” please contact:  Lisa Metot at 315-470-1870 or lmetot@centerstateceo.com

$299 for members and $329 for non-members

***All Registrations are Non-Refundable***

 

     "Although Disney Institute is presenting this program, the sponsor of this program, CenterState Corporation for Economic Opportunity, and not Disney Institute, is responsible for marketing and promoting this program, and for providing and arranging for the venue, facilities and other items for this program.  This includes any food and beverage offered at or in connection with this program.  CenterState Corporation for Economic Opportunity is not an agent of Disney Institute or its affiliates, and Disney Institute and its affiliates assume no liability relating to the event or for the acts or omissions of CenterState Corporation for Economic Opportunity."      

© Disney

Event Time

Sep 19th 2018
8:30 AM to 5:00 PM

Registration

Register for this event

Venue

Doubletree Hotel Syracuse

Address

6301 State Rte. 298
East Syracuse, NY 13057

Email

lmetot@centerstateceo.com

Event Type

Professional Development