St. Joseph’s Health named only CNY hospital on 2019 list of America’s 100 Best Hospitals

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St. Joseph’s Health Women's Choice Award America’s 100 Best Hospitals

St. Joseph’s Health Hospital is the only hospital in Central New York, and the only hospital in New York State with 400 or more beds, to be named one of America’s 100 Best Hospitals for Patient Experience by the Women’s Choice Award®, America’s trusted referral source for the best in healthcare. The award signifies that St. Joseph’s Health Hospital has been ranked within the top 100 hospitals of similar size based on number of beds, of which there were four categories.


The methodology used to select St. Joseph’s Health Hospital as one of America’s 100 Best Hospitals for Patient Experience is unique in that it evaluates specific Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results along with primary research about women’s healthcare preferences.


The Women’s Choice Award collects the data for the following HCAHPS survey measures and uses a weighted average to award the best hospitals for patient experience:

·        Effective communication with nurses and doctors

·        Responsiveness to requests for help

·        Providing patient recovery information

·        Explanation about medications before being administered

·        Bathroom and room cleanliness

·        Peacefulness of room at night

·        Patient recommendation rating


According to the Agency for Healthcare Research and Quality, good patient experience positively correlates to disease management, adherence to treatment plans and health outcomes.


Personalized care from providers — including clear communication and sensitivity — is a key health care priority, according to a Deloitte survey of healthcare consumers.  This strong correlation between providing good patient experience throughout her journey and improved clinical quality measures including increase HCAHPS scores makes the investment a win-win for all.


“This hospital was awarded because it is one of the best at treating their patients the way their patients want to be treated,” said Delia Passi, founder and CEO of the Women’s Choice Award. “Hospital choice is a critical decision, particularly for women, who make over 80% of healthcare decisions and providing a great experience for her throughout her patient journey is a win-win for all involved.  Our designation makes it easier for her to choose a hospital where she and her family are more likely to have a better experience and outcome.”


St. Joseph’s Health Hospital is one of 400 award recipients representing the hospitals that have met the highest standards for patient experience in the U.S. by the Women’s Choice Award. 


"We are honored to be the top choice for women looking for high quality health care," said AnneMarie Walker-Czyz, RN, Ed.D., NEA-BC, Chief Operating Officer and Chief Nursing Officer, St. Joseph’s Health. "The leadership of our founding sisters, including Saint Marianne Cope, was grounded in faith, values and a commitment to service. Our mission has continued with unwavering commitment for the past 150 years. Delivering an outstanding patient experience is among the most important things we do.”


For more information on America’s 100 Best Hospitals for Patient Experience, please visit


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St. Joseph’s Health is a regional non-profit health care system based in Syracuse, NY. St. Joseph’s has been an innovative leader in health care since our founding in 1869 as the first hospital open to the public in the city of Syracuse. Offering primary, specialty and home care, a Magnet-recognized hospital, and collaboration with community partners, St. Joseph's Health advances the well-being of the communities we serve through an expanding range of services to ensure our patients achieve optimum long-term health. St. Joseph’s is ranked by Consumer Reports among the top 15 heart surgery centers in the country, a designated Stroke Center and a U.S. News “Best Regional Hospital.” St. Joseph’s Health is affiliated with Franciscan Companies and St. Joseph’s Physicians, and is a member of Trinity Health. St. Joseph’s Health is celebrating our 150th Anniversary throughout 2019. For more information on our founding Sisters of St. Francis including Saint Marianne Cope, our legacy and our innovations, visit


The Women’s Choice Award® is a trusted referral source, empowering women to make smart healthcare choices by identifying the country’s best healthcare institutions based on robust criteria that consider female patient satisfaction and clinical excellence. The Women’s Choice Award has been honored by the INC 5000 List of America’s Fastest-Growing Private Companies for three consecutive years. Learn more at


The information contained in this release is not permitted to be used in a non-press related context without the express prior written consent of the Women’s Choice Award.

Post Date

May 13th 2019